Community,

Our apologies for the uncertainty regarding recent news of embargoed countries. We wanted to clarify what’s been happening and why.

US Federal Law has prevented products like our Wizard101 and Pirate101 games from being accessed from certain countries. If those games are accessed in those countries and we do nothing to halt those actions, it could mean significant challenges for us including the very existence of the games.

Countries where Wizard101 and Pirate101 are currently inaccessible are:

• Crimea
• Cuba
• Iran
• North Korea
• Sudan
• Syria

This list may change at any point. We will do our best to inform the community of newly embargoed countries when they are announced to us.

Accounts only need to access the games once in their account lifetime to be flagged. This also includes “self-identified” actions, such as entering in billing information reflecting one of the above countries, even if you never access the game itself from that account.

If you have any doubts from where you are accessing the game, please check with your service provider. We also discourage use of a VPN if you are not sure it is from or passing through one of these countries.

To be clear, we never indiscriminately take any action on player accounts. We carefully review each occurrence and only act when it’s clear the account met criteria as noted above. Account closures are immediate to ensure account safety and that we are not delaying in complying with US Federal Law.

For legal questions and concerns, we recommend researching the restrictions online if you would like to learn in more detail why they prevent us from limiting game access. As much as it pains us to remove game access to players, please understand we're not able to avoid these restrictions and are bound to comply with US Federal law.

Thank you for your understanding. We care very much for our community and want to ensure all players are aware of these restrictions so you can access the game safely and securely where possible.