When I tried to fight the Samoorai in Yagizawa Village, it seems as though all Samoorai have their name tags colored green, meaning that I cannot fight them! The same problem is also happening to the other zones in MooShu, too. I believe it's a major problem that needs to be addressed, posthaste! Please correct this! Thanks!

One-Eyed Jack on Feb 28, 2013 wrote:

We are aware of this issue and are giving it a very high priority. Stay tuned for a fix.

Thanks, One-Eyed Jack!

If visiting the Khotan Skyway didn't fix your character's faction issue, then you'll need to contact support@pirate101.com for more assistance. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.