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my pet is gone

AuthorMessage
Petty Officer
Aug 13, 2012
92
I was morphing trying to get a grimtooth and after that the screen has been taking a very long time to load so I've logged back on and see that my not so great white shark big Otis is gone he isn't in the bank or anywhere.
Can you please get him back?
Administrator
Oh oh! I've forwarded your message on to our Customer Support for more insight. It's a good idea to contact support directly when you run into an issue like this: support@pirate101.com (or through the online Support Form found here) -- They may contact you over email directly asking for more information like the following:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this prompt to pay occurred?
3. What time (approximately) was it?
4. Please attach game logs for further review
5. Are you still having this trouble? If not, what occurred?

They may also ask you for a Captain's Log file:

It's quite easy to send one. Start with this email. Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Catpain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.
*One-Eyed Jack, Your Pirate101 Community Manager*
Petty Officer
Aug 13, 2012
92
One-Eyed Jack on Jul 2, 2014 wrote:
Oh oh! I've forwarded your message on to our Customer Support for more insight. It's a good idea to contact support directly when you run into an issue like this: support@pirate101.com (or through the online Support Form found here) -- They may contact you over email directly asking for more information like the following:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this prompt to pay occurred?
3. What time (approximately) was it?
4. Please attach game logs for further review
5. Are you still having this trouble? If not, what occurred?

They may also ask you for a Captain's Log file:

It's quite easy to send one. Start with this email. Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Catpain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.
Thanks for the help One-eye-jack I hope you and the tech support find a way to solve this problem before either mine or someone else's pets start to disappear
Admiral
Jul 07, 2013
1124
I lost my max level purple polkaloon too. I don't remember selling it or anything.

Virtuous Dante Ramsey
Administrator
DuranteRamses87 on Jul 3, 2014 wrote:
I lost my max level purple polkaloon too. I don't remember selling it or anything.

Virtuous Dante Ramsey
Contacting Customer Support is your best bet! They'll be able to track your pets and get to the bottom of the mystery.
*One-Eyed Jack, Your Pirate101 Community Manager*