Hello! If you are experiencing lag (or slow service) within game play or it sometimes freezes up, it is important to first check a couple of things that could cause choppy game play:

1) Make sure any un-needed background applications are not running. Having multiple applications running at once can use up bandwidth, and process usage on your computer.

Maybe you need a comptuer clean-up (i.e. run a system defrag, delete some old programs &/or files, etc.)

2) Another thing to check on is your Internet connection. Slower speeds will result in choppier game play.

3) Verify that your graphics cards are in line with the system requirements.

4) Turn off your Quest Helper. You can do this through the options menu.

5) Adjust your Game options to help ease the work of your Graphics card:
- Modify the resolution to a smaller number (800 X 600 for example).
- Change the Graphics Detail setting to low
- Turn off Shadows
- Move the Particles slider to the left
- Set Geometry detail to Low
- Set Clouds to Low (this affects Skyways and small islands)
- Set Texture Detial to Low
- In Gameplay settings:
- Turn off the Companion names
- Set “Overhead Name” to Others
- Set Follower Is to No One
- Turn the Full Screen option to On.

6) Play in realms with fewer people in them. You can do this by going to the Options page and selecting the Realms tab to change to a less crowded realm (this only works if there are a lot of people around where you are).
If you are still having issues after checking all of these things, please submit a support ticket, which can be done through an email to support@pirate101.com or here: https://www.pirate101.com/CustomerSupport/free_game