First check to make sure that your video drivers are up-to-date. Next, make sure my computer meets the minimum requirements and I'm not running any other programs, I would try uninstalling Pirate101, restart my computer, and then reinstall Pirate101. If that doesn't work, contact support using the Help Menu above (the Orange Questions Mark - use the Support option) or e-mail support@pirate101.com. If you use the e-mail option, include your user name (NOT password), the name of the Pirate having the problem, and a description of the problem and when (and where) it seems to occur most times. They should be able to help you since they definitely helped me in the past and would also be able to give you more suggestions. It may take them up to 48 hours to respond (maybe more if you try to contact them on a weekend).