Forum discussions are now taking place on Discord. For all account questions and concerns, please continue to contact Customer Support directly.

Keep updated on Pirate101 on Twitter @Pirate101, Facebook, Discord, and @KI_Alerts!

 Search  Updated Topics  Hottest Topics  Rules

Game keeps locking up

AuthorMessage
Ensign
Oct 25, 2012
1
The game keeps freezing at various times between scenes - for instance, going from ship to shore, or going into a tavern. Game freezes and I have to restart my computer to get back on line. Any suggestions on how to fix this problem?

When game is running, everything is fine. Frame rate is good and my computer is not wimpy at all.
Administrator
Sorry you're experiencing problems. You may want to contact our Support@pirate101.com if you're having a lot of issues. When you contact them, please provide as much detail as possible, such as the following:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this issue occurred?
3. What time (approximately) was it?
4. Please attach game logs for further review
5. Are you still having this trouble? If not, what occurred?

The game log is called the Captain.log file, and you should send that over to support the next time this happens. It's quite easy to send one. Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated).
*One-Eyed Jack, Your Pirate101 Community Manager*