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Unable to use my Character

AuthorMessage
Ensign
May 28, 2010
2
When I log in I am unable to access my main character "William Blake" despite waiting for a long time. I am on level 47 and I feel very sad why the game doesn't allow me in. Please anyone advise me urgently. Thank you.
Happy Pirating
William Blake
Administrator
You'll want to contact support@pirate101.com if this problem persists. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.
*One-Eyed Jack, Your Pirate101 Community Manager*
Ensign
Aug 08, 2010
3
My daughter is very upset that the same thing is happening to her! She cannot get into the game once she picks her character. Unable to log pirate into the game. Please help she is Autistic and this is her only game she playes. Can we get a speedy resolution to this. I sent a request on Sunday and still haven't heard.

1. Confirm username (which account are you playing) Hayday129
2. What area were you trying to access when this happened? Can't get in
3. What time (approximately) was it? Sunday and Monday
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred? Yes.

Thank you
Administrator
I've alerted Support to your ticket; hopefully we can get your account back up and running soon.
*One-Eyed Jack, Your Pirate101 Community Manager*
Ensign
Aug 08, 2010
3