Hi! If I understand the bug you're experiencing, it's that sometimes when you zone from one area to another, you are outside of a normal, walkable area . . . and most likely stuck there. We're aware of that particular bug, and the easiest way to clear it is to simple log out to your character selection screen and log back in the game, this will reset the location of your character.

Have you ever gone into a different area -- and there is no ground, nothing by sky, and maybe parts of mountains and buildings in the distance? I see this occasionally. Fixable by logging out and back in. Sometimes, it happens with my ship and I'll be standing in the skyway in a wind-lane -- and no ship. LOL!? What in the world???