Forum discussions are now taking place on Discord. For all account questions and concerns, please continue to contact Customer Support directly.

Keep updated on Pirate101 on Twitter @Pirate101, Facebook, Discord, and @KI_Alerts!

 Search  Updated Topics  Hottest Topics  Rules

Unable to enter game.

AuthorMessage
Ensign
Nov 14, 2012
41
Ok it all started when I kept getting crashed every 30 minutes in the game saying this area is closed, then after exiting a place in cool ranch it did the same thing but this time when i entered it said "your character is unable to enter the game" anyone please anyone tell me how to fix this. I have membership and do not want it to waste.
Administrator
You'll want to contact support@pirate101.com if this problem persists. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.
*One-Eyed Jack, Your Pirate101 Community Manager*
Ensign
Sep 28, 2011
1
This is the smae thing with me i mean i searched on every website to do everything they did but it wouldnt workcan you guys plz fix it beacuse i really love this game and dont want to stop beacuse i cant get on