Generally when I have trouble with anything internet-y, my first instinct is to clear my cache. You might also want to try deleting and redownloading the game, in case your game file is corrupted.

How is your internet connection for other things?

I spent crowns (and a lot of them) before I logged out. A day and It still says verifying character. I dont want to go buy another Game card to play, which might also loop the problem, and redownloading does not seem to work D:

nathanlie1465 on Feb 10, 2013 wrote:

I spent crowns (and a lot of them) before I logged out. A day and It still says verifying character. I dont want to go buy another Game card to play, which might also loop the problem, and redownloading does not seem to work D:

You'll want to contact support@pirate101.com if this problem persists. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.