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The Item failed to redeem

AuthorMessage
Ensign
Oct 02, 2016
1
So on the Hoodoo bundle I bought it when it on a 25% sale and waited till today to try to open an item. When I tried to open any item it said The Item failed to redeem, when I opened a gifted Ashes of the Armada booster pack it redeemed but any of the Hoodoo bundle won't redeem.

I would like some help please and thank you
Petty Officer
Nov 22, 2010
83
Hey there, and welcome to the message boards. So this is a known problem, and the agreed upon strategy to fix it is to redeem before doing ANYTHING in game when you log in. Don't go to a different realm, instance, or world.

Matthew Walker
Lieutenant
Jan 20, 2013
113
This is a known glitch, but you should be able to get around it. Have you tried logging in and logging back out? That worked for me when I had the same problem with a different item.

~Virtuous Vanessa
Once a super fan, now a KingsIsle QA Tester! I squash bugs.
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Lieutenant
Sep 17, 2012
163
Logging out and back in seems to fix the problem for me; however, if it continues a quick email to customer support should fix the issue.
Admiral
Nov 23, 2011
1407
Most of the time simply going back to the character selection screen, then re-selecting your pirate, fixes it. I vaguely remember that once I had to fully exit and reload the game, but usually the return-to-character-selection trick works.

-Indigo