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Unable to Launch Game

AuthorMessage
Ensign
Jul 25, 2010
1
When I open up the launcher to put in my password, the screen simply stays white and "loading" (where the news about the game should be). After I put in my password it looks like it works and loads like normal. Once I hit play however the small pirate ship window is as far as I get. It thinks for a few seconds then says, "A problem has occured - Do you wish to report this error to KingsIsle?" then a yes/no. I have tried uninstalling and reinstalling, and have tried to mess with the settings to get a launch going. I know my system (mac) has the capabilities for it, as I played for about an hour previously (almost a month ago) after experiencing this issue. However now I cannot circumvent it the way I did before. Any ideas?
Administrator
Auest498 on Mar 23, 2019 wrote:
When I open up the launcher to put in my password, the screen simply stays white and "loading" (where the news about the game should be). After I put in my password it looks like it works and loads like normal. Once I hit play however the small pirate ship window is as far as I get. It thinks for a few seconds then says, "A problem has occured - Do you wish to report this error to KingsIsle?" then a yes/no. I have tried uninstalling and reinstalling, and have tried to mess with the settings to get a launch going. I know my system (mac) has the capabilities for it, as I played for about an hour previously (almost a month ago) after experiencing this issue. However now I cannot circumvent it the way I did before. Any ideas?
Hi Auest498! Sorry to hear about the login issue. We'll help figure it out! Please send a support request to support@pirate101.com and we'll work with you there. Thanks!
Admiral
Nov 01, 2013
1413
Auest498 on Mar 23, 2019 wrote:
When I open up the launcher to put in my password, the screen simply stays white and "loading" (where the news about the game should be). After I put in my password it looks like it works and loads like normal. Once I hit play however the small pirate ship window is as far as I get. It thinks for a few seconds then says, "A problem has occured - Do you wish to report this error to KingsIsle?" then a yes/no. I have tried uninstalling and reinstalling, and have tried to mess with the settings to get a launch going. I know my system (mac) has the capabilities for it, as I played for about an hour previously (almost a month ago) after experiencing this issue. However now I cannot circumvent it the way I did before. Any ideas?
Hey there, Auest498! I actually once had that problem too. I think part of the issue is because Pirate101 was originally built for the PC/Microsoft Windows system, and was then added to the Apple/Mac system. I personally found it useful when I would free up some space on the computer. Ever since I deleted a lot of things from the computer and freed up a decent amount of storage, it ran smoothly ever since.

I don't know if that is, in fact, the issue or not, but I do know that helped me with the exact same issue, and the same operating system.

I hope this helps!

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